Lean Sushi – Brilliant! The volume of customers and the fixed menu makes a restaurant the perfect place to apply Lean principles. Offloading the seating, ordering, retrieval, and even clean-up(!) to the customer is inspired. And making it a fun experience fools the customer into seeing it as value-add, not extra work. And showing the order time and expected delivery time makes it clear the kitchen has metrics to meet to keep the customer happy. Let’s them focus on quality, and on-time delivery. I love it! Thanks for sharing this beautiful example of Lean.
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Lean Sushi – Brilliant! The volume of customers and the fixed menu makes a restaurant the perfect place to apply Lean principles. Offloading the seating, ordering, retrieval, and even clean-up(!) to the customer is inspired. And making it a fun experience fools the customer into seeing it as value-add, not extra work. And showing the order time and expected delivery time makes it clear the kitchen has metrics to meet to keep the customer happy. Let’s them focus on quality, and on-time delivery. I love it! Thanks for sharing this beautiful example of Lean.